In accordance with the provisions of the Code of Consumer Protection and Defense, our company offers a virtual Complaints Book available to consumers.

Due to the nature of our services, only individual buyers who purchase products for personal use and are in situations of information asymmetry are considered consumers. It is important to note that sellers and vendors who list products on Boomslag do not have a direct consumer relationship with our marketplace.

Users who submit a claim or complaint online through www.boomslag.com and provide their data are informed that this information will be treated according to our Privacy Policy and Personal Data Use Policy, in order to respond to their communications within the legal timeframe.

*If you have a claim or complaint in process, you will not be able to file another one until your case is closed.